Our Return Policy
Our preference, is to do things correctly the first time. So, we are happy to answer any pre-ordering questions you have in order to ensure you are satisfied with your purchase.
Our Return Policy for In-store Purchases:
- Please make your selections carefully.
- No Returns. No Exchanges. No Exceptions.
- However, for website purchases we understand that you can not touch, feel, or try on the item.
Our Return Policy for Website Purchases:
Please make your selections carefully. If you are not positive you want the item, please, do not place the order.
- You must have a copy of your invoice. Please call for a return authorization number (RA). Returns without an RA number will not be processed.
- Product must be returned in the original package, in new, unworn condition. Incomplete returns (missing parts or damaged) can not be returned.
- Refund will be made less a 25%-40% Restocking Fee, plus the cost of shipping & handling.
- Refund will be allowed on returns postmarked up to 14 days from the date the order was shipped.
- Shrink wrapped or blister carded products must be unopened and in original packaging.
- No Returns or exchanges on orders placed between September 15th and November 3rd. All orders placed between these dates are considered to be sold as ALL SALES FINAL.
- Orders placed after November 1st will be subject to our year round return policy.
- Customers ordering items in multiple sizes will also be charged a 25%-40% Restocking Fee.
- Product that has been worn may not be returned for any reason.
- All Returns Are Subject to a 25%-40% Restocking Fee. Shipping is Non-Refundable.
- Returns received that do not meet all of the criteria above will be discarded.
- Footwear is not returnable.
- The minimum restocking fee is $25.
Please check that your item is returnable. Items that are not returnable include:
- Boots & Shoes
- Costume Accessories
- Feather Products
- Inflatable Costumes
- Parasols (Parasols are very delicate & require gentle use.)
- Teeth, Fangs, Pacifiers
- Tights, Fishnets, Thigh Highs
- Venetian/Mardi Gras Masks
- Wigs, Beards, Mustaches, Sideburns
- Christmas Costumes (Santa Claus, Mrs. Claus, Elves, etc)
- Holiday Specific Costumes (i.e. July 4, Thanksgiving, Easter Bunny)
- There are NO Returns or Exchanges on special orders, custom orders or orders containing over 6 pieces of an item.
If a Customer returns item(s) and the refund is denied based on the above criteria, we will NOT automatically call or return the item to you. Items that are denied a refund are held for 30 days and only returned if the customer authorizes us to charge their credit card for the applicable return shipping fees.
Items will NOT be eligible for a refund if:
- Item was refused upon delivery.
- An incorrect address was provided by the customer.
- Items are not received on time because the wrong shipping method was chosen by the customer.
- Item is marked "Clearance" or "Sale" on the website. Clearance or sale items cannot be returned and are sold as-is. No Exceptions.
- An order is delayed due to an inclement weather system or any other uncontrollable incident that causes substantial disruptions to the courier's service.
Incorrect Addresses and Return to Sender:
Packages that are shipped with an incorrect address provided by the customer during the order process are subject to an additional $12 charge if the address must be changed by the carrier in order for the package to be deliverable. Orders ‘Returned to Sender’ by the carrier are subject to an additional $12 charge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.
Exchanging for Size:To exchange your item for a different size, please send the product back in the original packaging, along with a copy of your invoice. Also, the same policies apply for exchanges as apply for returns (see above).
- Please call us to be sure that we do carry the size requested. Size exchange is not available for costumes that are “one-size”.
- Please check that your item is exchangeable. Non returnable items are not available for exchange.
- Size exchange applies only when items with the same item number and color are exchanged. Any attempts at exchanging color or style will then be treated as an unauthorized return and credit will not be issued.
- Size exchanges must be postmarked within 14 days of order ship date.
Defective or Damaged Items:
- Every item is thoroughly inspected before it is shipped to the customer. However, Costumes of Nashua LLC will repair or replace at our discretion any item that is received in defective or damaged condition.
- Damages caused by UPS must be marked as “damaged” by the UPS Driver and must be reported by the customer to Costumes of Nashua LLC immediately. We will then contact UPS in order to rectify the situation appropriately.
- Per Master Card/Visa instructions, we may require you to provide an impartial merchant confirmation that the merchandise you claim is damaged/defective is in fact broken or not as described AND that it is not in new or in working condition.